Client Protection Program

All customers with all types of accounts are eligible for this service.

Our Client Protections is a feature which allows you to insure your deposit and claim back its full amount, if you suffer a loss. This program is valid till further advise.

How it works:
Within the period of 7 days upon opening an account, the Deposit Protection is activated to cover all losses made on the first 5 transactions during this time-frame.

We guarantee to refund your losses. To claim this refund you should contact your Support Team, and they will process your request within five (5) business days.

The refunded amount can be withdrawn in EUR only after half a year has elapsed and provided that at least one transaction equivalent to 1 Lot is made per month under this account.

The Refund:
The refund applies only to deposits. It does not account for bonuses or profit earned.

If you are eligible for a refund but you have already received one for an older deposit, the old one will be cancelled so that you may use the new one.

Terms and Conditions

• The company has the right to decline to pay refund if:

1. The client deliberately violates the rules of the User Agreement during the active period of the Client Protection program.

2. During the last 30 days there have been two or more infringements of the User Agreement by the client.

3. The client has one or more of the following bonuses on their account: No Deposit Bonus, Easy Deposit Bonus, Point Bonus. These are not compatible with the Client Protection program.


Address: 5, Grand-Rue L-1661, Luxembourg LU

Phone number: 35220331497

E-mail Support:           [email protected]

E-mail Info:                        [email protected]

Address: Boompjes 40 3011 XB Rotterdam Floor 7 office 137, Netherlands

Address: Klarabergsviadukten 63, 111 64 Floor 9 office 146 Stockholm,

Risk Declaration:

Foreign exchange and other leveraged trading involve significant risk of loss. It is not suitable for all investors and you should make sure you understand the risks involved, seeking independent advice if necessary.

Grand-Markets is a Trade name of Sun Hung Kai Forex Limited, Registration number AAC1995 of SFC Hong Kong. Address 28 Le Garden One, 33 Hysan Avenue Causeway Bay, Hong Kong.

© 2021 Grand markets. All rights reserved.